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Exclusive Offers
Find the best all-inclusive offers and limited time hotel promotions for your dream Mexico getaway. Book your Cancun vacation today!
See Offers Find the best all-inclusive offers and limited time hotel promotions for your dream Mexico getaway. Book your Cancun vacation today!
See OffersSkip the wait and begin relaxing as soon as you arrive. Complete your pre-check-in now for a seamless, hassle-free arrival at AVA Resort Cancun. Bypass the lines, save time, and head straight to paradise—your vacation should begin the moment you step through our doors.
IMPORTANT: Pre Check-In process is managed through a secure external platform operated by a trusted partner. Rest assured your information is handled safely in accordance with our Privacy Policy.
Pre Register Through The Web
Click on Pre Register.
Enter Booking ID and Last Name.
Scan Your ID.
Review and Confirm.
IMPORTANT: For your security, please use the trusted link we provide below. Our team will never send app download links through calls, text or other unofficial channels.
Pre Register Through the App
Select Pre Check-in from the menu.
Enter Your Reservation details.
Scan Your ID.
Verify Your Identity and Confirm.
Your peace of mind is important. Secure your reservation by booking through our official channels to protect your stay at AVA Resort Cancun.
You can easily manage your dinner reservations 15 days before your arrival through our AVA app. Once at the resort, you can also make reservations by dialing Ext. 5016 from your room, our team will be happy to assist you.
To enhance your stay even more, AVA Resort Cancun offers a selection of exclusive services available at an additional cost, including treatments at The Spa at AVA, private tours and personalized experiences, premium wines and specialty cuts, as well as babysitting services outside AVA Kids’ operating hours.
You can also enjoy our boutiques and the entertainment center, featuring Forza, The Alley Bowling, Laser Tag, Escapology, and Game Hub.
You can design your ideal itinerary by exploring our portfolio of local tours and experiences directly on our website. To complete your reservation, we invite you to visit the Vacation Makers hospitality desks located within the resort or email vacationmakers@avacancun.com.
AVA Resort Cancun offers experiences thoughtfully designed for every stage of life.
AVA Kids (ages 4 to 10): a space dedicated to creativity, play, and imagination.
The Lounge (ages 11 to 17): a modern, sophisticated environment designed for teen social interaction.
AVA Kids opens daily from 8:00 am to 10:00 pm. Operating hours are subject to change without prior notice.
For a smoother and more convenient stay, we recommend authorizing room charges during check-in with a security deposit. This allows you to enjoy all resort services seamlessly, without the need to make direct payments at each outlet.
Yes, you can visit our restaurants without a reservation, subject to availability. However, we strongly recommend making a reservation in advance through our app or by dialing from your room to ensure availability.
To confirm or schedule your departure transportation, please visit the Vacation Makers hospitality desks located within the resort or email vacationmakers@avacancun.com.
Operating hours may vary by restaurant or bar. In general:
Please note that hours are subject to change without previous notice according to the resort operation.
The Spa at AVA features an extensive selection of wellness treatments, therapeutic massages, and relaxation experiences, thoughtfully designed to restore both body and mind. You can view the full menu of services in our mobile app or directly or here.
