Frequently Asked Questions

AVA Resort Cancun is a place beyond reality. It offers VIP treatment and an All-Inclusive experience, which means everything from in-room top-shelf drinks to nightly entertainment, a kids' club, and fine dining is included in your stay.

Yes, experience a set list of amenities, and please them all. From special room service menus for children to game rooms and organized family activities, the Kids Club is exclusively designed for kids and included in their stay. We also have a nanny service if you like some time alone.

5 Star oceanfront accommodations / Casual and à la carte dining  / Beverages (alcoholic & otherwise) / 24-hour in-room service / Land and non-motorized water sports / Fitness center / Pool & beachside service / Daily activities / Nightly entertainment / Free Wi-Fi in-room & resort-wide / Free parking / Gratuities included.

Spa Treatments / Tours / Golf Caddies (are optional, subject to availability, and must be requested within 24 hours of anticipation with a cost of 50 USD) / Medical Assistance** / Shop Items / Transportation* / Beauty Salon.

*You can book your safe transportation HERE.

**There is a charge for medication and doctor's consultations should those be necessary.

Yes, you can book your massage HERE.

Email: vacationmakers@avacancun.com or visit The Spa directly.

You will find entertainment for all ages, featuring fitness, sports, pool, and land and water sports.

Yes. We offer complimentary wheelchairs based on availability. If you require a motorized scooter, please contact the Concierge by sending an email to prearrivalconcierge@avacancun.com with 48 hours notice to allow for delivery. Charges will apply.

Check-in starts at 3 PM (Local time). Check-out is at 12 PM (Local time).

Yes. Early check-in may be requested and will be accommodated if available.

Although AVA Resort Cancun is not classified as a pet-friendly resort, guests traveling with assistance and service dogs/animals are welcome. Please contact our Guest Experience team at guestservice1@avacancun.com for more information.

Yes. We hold a 100 USD security deposit per night on the credit card provided at check-in for incidental charges. The hold will be released at check-out, provided no charges were billed back to the room.

Yes. We offer complimentary Wi-Fi for all hotel guests.

We assure you that the safety and well-being of all guests, team members, and associates are paramount at AVA Resort Cancun. In compliance with the general law for tobacco control in Mexico, smoking in guestrooms and public areas is strictly prohibited. However, we have displayed signage in designated smoking areas throughout the property for guests to use should they need to.

The pool and garden area is available only to registered hotel guests.

- You are on the official AVA Resort Cancun website, where you will find the lowest rate guaranteed. Check our terms & conditions policy*

- Save even more when booking Flight+Hotel.

- Ultimate deals & packages.

- Web Check-In. No cancellation fees*, **terms and conditions apply, ***notifying 72 hrs before arrival.

Yes, all information submitted on our website is stored on our server through a safe and encrypted connection. This means that it cannot be accessed via the Internet and that no one can intercept the information being sent.

Depending on the promotion, we have several ways to guarantee the reservation. A deposit will be charged to the credit card provided. The remaining balance is due upon arrival. All reservations must be guaranteed with a valid credit card.

No, AVA Resort Cancun should bill the intermediary. We suggest you ask for your bill directly where you made your reservation.

You have probably exceeded the maximum occupancy in the room category. We recommend you add one more room or contact us directly at livechat@rcdhotels.com.

The charge is automatic when your reservation is confirmed. Please verify the amount charged in your confirmation letter.

The information you give us will only be used to guarantee and register your reservation or to contact you if something unexpected comes up. If you choose to receive our newsletter, we will use your information to email you periodically with promotions, news, and updates about our hotel. Should you wish to do so, you may unsubscribe from our newsletter anytime.

Nine rooms.

Yes. We work with Corporate Coaches to accommodate transportation needs. Please contact the Vacation Makers for assistance at vacationmakers@avacancun.com. Taxis are also on-site 24/7 at the Valet entrance.

Once your reservation number is displayed on your screen and emailed to you, you may rest assured that your reservation has been registered in our system. Please keep your reservation information for personal control.